Gaming should be entertaining, not stressful. wb304 is committed to providing every player in Indonesia with the tools, resources, and support they need to stay in control of their gambling — at every stage of their journey.
At wb304, we believe that a sustainable, enjoyable gaming environment starts with honest and transparent responsible gaming practices. We are not just legally obligated to promote safe play — we genuinely care about the well-being of every player who chooses wb304 as their platform of choice in Indonesia.
From the moment you register an account, wb304 gives you access to a full suite of player-protection tools designed to help you set limits, take breaks, and seek help if you need it. Our customer support team includes native Indonesian-speaking agents trained in responsible gaming protocols — available around the clock, every day of the year, including Idul Fitri and Nyepi.
wb304 strictly enforces a 21+ age restriction across all products — from our sportsbook covering BRI Liga 1, Champions League, and Timnas Indonesia fixtures, to our slots library featuring titles from Pragmatic Play and Microgaming, to our live casino and Andar Bahar tables. No exceptions.
The wb304 platform is accessible only to adults aged 21 years and older. Every account registration requires identity verification (KYC), and accounts found to belong to players under 21 are immediately suspended. If you believe a minor is using a wb304 account, please report it immediately to [email protected].
Every responsible gaming measure at wb304 is built around these six core principles, applied consistently across all products and all player accounts.
All wb304 accounts are subject to mandatory KYC — players must verify their identity using a valid Indonesian KTP or passport before withdrawals are approved. Our automated age-check system flags any account where the registered date of birth indicates a player is under 21, triggering an immediate account review.
Set a daily, weekly, or monthly deposit cap in Indonesian Rupiah (IDR) at any time from your account settings. Once a limit is set, it takes effect immediately. Reducing a limit applies instantly; increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions made during a losing streak.
Need a short break? wb304's time-out feature lets you pause your account for 24 hours, 7 days, 30 days, or a custom period of your choosing. During a time-out, you cannot log in, place bets, or access any wb304 product. Your account balance is preserved and accessible when the time-out period ends.
For players who recognise a serious problem with their gambling habits, wb304 offers permanent or long-term self-exclusion — blocking access to your account for a minimum of 6 months, 1 year, 3 years, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
wb304 can send you an in-platform alert after you have been playing continuously for 1 hour, 2 hours, or a custom duration. These reminders help you stay aware of how much time you are spending on the platform so that gaming remains a leisure activity rather than an obsessive habit.
wb304's responsible gaming support team is staffed 24/7 with native Indonesian-speaking agents trained to handle sensitive conversations with empathy and confidentiality. Whether you need to set a limit, request exclusion, or simply talk through a concern, our team is reachable at [email protected] at any hour.
Each of the following tools is available directly from your wb304 account dashboard. No need to contact support — you can set limits, activate time-outs, and request exclusion independently at any time.
Setting Deposit Limits
Daily · Weekly · Monthly
Activating a Time-Out
24 hours to 90 days
Requesting Self-Exclusion
6 months to permanent
Session Time Reminders
Customisable alert intervals
Wager & Loss Limits
Per session or per period
Reality Check Statements
Full transparency on your activity
Problem gambling can develop gradually and is often hard to recognise in yourself. The following warning signs are commonly associated with gambling becoming a problem. If several of these descriptions feel familiar, we strongly encourage you to use wb304's self-exclusion or time-out tools and to reach out to our support team.
The following questions are drawn from internationally recognised responsible gaming frameworks. Reflect honestly on each one. This is not a clinical diagnostic — it is a private, non-submitted reflection tool to help you evaluate your own relationship with gambling.
wb304 does not treat responsible gaming as a compliance checkbox. These are active, operational commitments that shape how we build and operate the platform every day.
Whether you want to set a limit, take a break, or talk through a concern about your gambling, wb304's responsible gaming team is ready to help — 24 hours a day, 7 days a week, including Idul Fitri, Ramadhan, Nyepi, and every other Indonesian public holiday.
Send an email to our dedicated responsible gaming address at any time. Native Indonesian-speaking agents are available around the clock. For urgent account protection requests — such as immediate self-exclusion or emergency deposit limit reductions — please mark your subject line clearly so your message is prioritised.
If you need to stop playing right now and cannot access your account settings, email us immediately and we will manually suspend your account within 30 minutes — no questions asked, no waiting period. Your safety takes absolute priority over any active bonus or pending promotion.
wb304 enforces strict age verification at the account registration stage, but we also recognise that parental controls at the device and network level provide a valuable additional layer of protection. If you are a parent or guardian in Indonesia and you are concerned about a young person accessing online gambling platforms, we recommend the following measures.
Use built-in parental control features on Android (Family Link) and iOS (Screen Time) to restrict access to gambling websites and applications on devices used by minors.
Configure your home Wi-Fi router with content filtering to block gambling-category domains across all devices connected to your network in Jakarta, Surabaya, Bandung, or anywhere in Indonesia.
Third-party tools such as Net Nanny, Bark, and Qustodio allow parents to block specific categories of websites — including online gambling — across browsers and apps on shared computers.
Talk openly with young people about the risks of gambling. Explain that outcomes are driven by chance, that the house always has an edge, and that gambling is never a reliable source of income or entertainment for those under 21.
With your safety tools in place and our responsible gaming team available 24/7, you can enjoy everything wb304 has to offer — sportsbook markets on BRI Liga 1 and Timnas Indonesia fixtures, hundreds of slots from Pragmatic Play, live casino tables, and Andar Bahar — all with the peace of mind that comes from a platform that genuinely cares. Adults only, 21+.